Qualy

Product updates

It takes a seamless, unified and smart payments platform to deal with complex payments. As we work on Qualy, here we spotlight what we’ve learned and updated across our products.

Saved cards, payment statements & in-app feedback

We've shipped a handful of improvements this week focused on convenience, reporting, and staying in touch with how you're experiencing the platform.

  • Save cards for future payments: Payers can now save their card during checkout and use it for future payments without re-entering details.
  • Payment statements: Generate and download payment statements directly from the dashboard — useful for reconciliation and reporting.
  • In-app feedback survey: A short, periodic survey will appear in the app to help us understand how things are going and where to improve.

Improvements

  • Currency labels are now displayed more consistently across payment views.

Overdue alerts, re-authentication & login improvements

A set of small but meaningful improvements to keep you informed and your account sessions smooth.

  • "Overdue soon" warnings: Payments that are about to become overdue now surface a clear warning so you can act before they're late.
  • Re-authentication for old sessions: When your session is older than a certain threshold, you'll be prompted to re-authenticate to keep things secure.
  • Login token in URL: Magic link logins now work when the token is passed in the URL hash, making link-based sign-in more reliable across email clients.
  • Preview links for payment links: Short payment links now include a preview so you know where they point before sharing.
  • Maintenance page: When scheduled maintenance is underway, users will see a clear maintenance page instead of an error.

Menu badges, order editing & login protection

A week of quality-of-life improvements across navigation, order management, and access control.

  • Menu badges: The sidebar now shows live badge counts on relevant menu items so you can see pending items at a glance without opening each section.
  • Edit order items: You can now edit order items inline — update descriptions, quantities, and amounts directly from the order view.
  • Payouts submenu: Payouts now have their own dedicated submenu for cleaner navigation.
  • Role improvements: User roles now include validation and a disable option, giving you more control over team access.
  • Stronger login protection: Login and magic link flows are now protected with CAPTCHA, and passwords now require a minimum of 8 characters.

Authorization UI revamp, split editing & FX improvements

This week we focused on the authorization and split payment experience, with several visual and functional upgrades.

  • Redesigned authorization views: Authorization modals and detail panels have been redesigned for a cleaner, more informative layout.
  • Authorizations in split lists: You can now see the associated authorization directly within split payment lists — no more switching views.
  • Cancel & manage direct debit authorizations: Direct debit authorizations can now be cancelled or managed straight from the UI.
  • Paused splits: Split payments now support a "paused" state, making it easier to track held or deferred splits.
  • Pending splits summary: A new summary view shows pending splits, with a bulk "paid at partner" action for batch updates.
  • Currency for external payments: External payment entries now support currency selection.

Improvements

  • FX quote views now display provider logos for clarity.

Payment flow timeline, direct debit management & reminders

A packed update focused on giving you more visibility into payment history and more control over scheduled payments.

  • Payment flow timeline: A new inline history timeline on each payment shows the full sequence of events — from creation to collection — in one place.
  • Cancel payment intents: You can now cancel a payment intent directly from the payment view.
  • Direct debit management: Direct debit authorizations can now be cancelled or managed from within the UI, without needing to contact support.
  • "Remind me" on comments: Add a reminder to any payment comment so you get a nudge to follow up at the right time.
  • Partnership summary: Relevant views now include a partnership data summary for a complete picture.

Improvements

  • Authorization logs now include a toggle to show or hide failure details.
  • Activity traces show richer message context for easier debugging.
  • Subscription detail view has a refreshed layout.

Italian & French, improved payment links & payout options

Expanding language support and giving you more flexibility in how you send payment links and manage payouts.

  • Italian and French: The platform is now fully available in Italian and French — in addition to English, Portuguese, and Spanish.
  • Payment links show related payments: Payment links now display other related payments in context, so payers have a complete picture before paying.
  • Bank account mode for payouts: When initiating a payout, you can now choose the bank account mode that best fits your needs.
  • Download statements from contacts: A "Download statement" button is now available directly on contact summaries.

Improvements

  • Reminder preferences have been redesigned for a cleaner, easier-to-use layout.
  • Splits summary layout aligned with the payments operational view for consistency.

Transaction view redesign, bulk operations & JSON export

Major improvements to how you view and work with transactions and payment data in bulk.

  • Redesigned transaction view: The transaction detail view has been fully rebuilt — faster to scan, easier to navigate, and visually cleaner.
  • Bulk operations on payment items: Select multiple items and apply actions in bulk, saving time on repetitive tasks.
  • Bulk associate order items: Quickly associate multiple order items with payments in one step.
  • JSON export: Export payment data as JSON for custom integrations or reporting workflows.

Improvements

  • Split pill component redesigned for better visual hierarchy in payment views.
  • Financing simulation table now shows the raw interest rate alongside the effective rate.
  • Payments calendar now uses aggregation for faster loading and more accurate totals.

Payment plans with Direct Debit, subscription updates & 3DS2 improvements

Improvements to how payment plans work, how subscriptions are managed, and how 3D Secure authentication is communicated to payers.

  • Payment plans with Direct Debit: You can now set up payment plans that collect via Direct Debit — ideal for recurring instalment arrangements.
  • Bulk split percentage updates: Update percentage-based splits across multiple payments at once from the dashboard.
  • Clearer 3DS2 prompts: Payers going through 3D Secure authentication now see improved, more informative messaging throughout the flow.
  • Double-submission prevention: The payment form now prevents accidental duplicate submissions.

Improvements

  • Subscription list and index views refreshed.
  • FX rate indicator is now properly localized for display accuracy.
  • Split percentage editing UX improved with better inline controls.

Brazilian payment improvements & bank account display updates

A set of improvements for payers in Brazil and updates to how bank account details are displayed globally.

  • Partial payments for PIX and Boleto: Payers using PIX or Boleto can now submit a partial payment amount.
  • CNPJ in PIX confirmations: Business tax ID (CNPJ) is now shown in PIX payment confirmations for easier identification.
  • Clearer bank transfer flow: The bank transfer payment experience has been updated with clearer instructions and labels.
  • PayID and Australian bank updates: PayID gateway and Australian bank details display have been refreshed.
  • IOF tax info for BRL payments: Payers paying in Brazilian Reais now see relevant IOF tax information during checkout.

Improvements

  • Settlement currency handling in bank transfers is now more robust.
  • New payment requirements show a "New" badge that fades automatically after a short time.

New languages, financing simulation & payments overview

A significant update this month, covering new languages for payers, a richer payments overview, and financing simulation tools.

  • German, Dutch & Danish: The payer portal is now available in German, Dutch, and Danish — adding to the existing language options.
  • Financing simulation: View and compare financing options (e.g. Klarna, PagBank) before collecting a payment, without requiring a payment to be in progress.
  • Payments overview revamp: The payments summary page has been redesigned with a calendar view, first/last payment highlights, and clearer action recommendations.
  • FX rate comparison for payers: Payers can now compare foreign exchange quotes side by side before choosing how to pay.
  • WhatsApp sharing for PIX: Payers using PIX can share their payment link directly via WhatsApp.
  • Status page: A live status page is now available, showing real-time platform health information.

Improvements

  • Overdue splits summary now includes a dedicated page with improved analytics.
  • Partnership breakdown by country added to split and payout views.
  • Standalone split payments can now be created with a name and description.
  • Notification activity chart added to the dashboard.

AI payment plans, custom numbers, transaction imports & more

A packed update with new tools for managing payments more efficiently and smarter automation features.

  • AI-powered payment plan generation: Re-run AI generation on payment plan imports to improve or adjust extracted data.
  • Custom payment numbers: You can now assign custom reference numbers to payments.
  • Transaction imports: Import transactions directly from supported formats, including custom CSV files.
  • Document upload for bank transfers: Payers completing bank transfers can now upload supporting documents as part of the flow.
  • Notification template selection: Choose which notification template to use when sending payment reminders.
  • Review pending splits summary: A new summary component tracks splits that are pending review, with quick access to bulk actions.

Improvements

  • AI payment intent extraction improved.
  • Overdue payment reminders now offer more scheduling options.
  • Activity feed now includes notification events alongside payment activity.
  • Payment calendar timezone handling corrected.

Tax support, FX priority, activity fields & stored cards

October brought improvements to tax handling, foreign exchange management, and richer payment data tools.

  • Tax support: Taxes are now calculated and displayed on receipts and payment views, with support for importing tax data from CSV.
  • FX priority settings: You can now change the priority order of FX providers used for currency exchange.
  • Activity custom fields: Add and view custom fields directly in the payment activity tab.
  • Stored card payments: Payers can save their card during checkout and use it for future payments (Bluesnap gateway).
  • Payment date for external payments: You can now set the payment date when recording external payments.
  • Xero reference field: New Xero reference field support added for better accounting sync.
  • More overdue reminder options: Additional scheduling options available when sending overdue payment reminders.

Improvements

  • Pending review analytics and draft status labels added to split views.
  • Overdue payment summary now shows average days late.
  • FX rate comparison animation added when swapping currencies.
  • Bulgaria (BGN) removed following EU currency transition.

Subscriptions, multi-currency direct debit & checkout improvements

A major release adding subscription management, a new multi-currency direct debit option, and several checkout experience improvements.

  • Subscriptions: Full subscription management is now available — create, view, and manage subscriptions from the dashboard and contact profiles. Payers can also view their subscriptions in the portal.
  • Multi-currency direct debit: A new direct debit payment method supports multiple currencies for broader payer coverage.
  • Settlement currency for payment plans: Set a preferred settlement currency when creating payment plans.
  • Partnership selection in checkout: Payers can now select the relevant partnership during the checkout flow.
  • Shareable checkout URLs: Checkout pages now have shareable URLs for easier distribution.
  • Custom fields for payment plans: Add custom fields to payment plan entries for richer data capture.

Improvements

  • Authorization module moved to its own store for better performance.
  • Subscription options and detail view added to contact profiles.
  • Quick action buttons added to the partnerships list.

WhatsApp preferences, payment method management & contact archival

A broad update improving how you manage contacts, payment methods, and communication preferences.

  • WhatsApp preferences: Configure WhatsApp as a preferred contact channel for payment reminders and communications.
  • Payment method management revamp: The payment methods and gateways view has been redesigned for clearer management of active methods per currency.
  • Contact archival: Contacts can now be archived, with a status filter to show or hide archived contacts.
  • JCB card support: JCB is now accepted as a card payment option in the portal.
  • Partial payment amounts: Payers can now submit a partial amount when paying.
  • Bulk split number prefix: Assign a prefix to split numbers in bulk for better organization.
  • Search by number: Payments, splits, and bulk operations can now be searched by their reference number.
  • Scheduled overdue fee: Set up an automatic overdue fee to be applied on a scheduled date.
  • Contact import with team assignment: Primary team can now be set when importing contacts via CSV.

Improvements

  • Payment markup support added for more flexible pricing.
  • Import handling improved for currency amounts and order numbers.
  • Phone validation now required on relevant forms.

PagBank financing, debit/credit card selection & portal improvements

Improvements to financing options and the payer checkout experience.

  • PagBank financing options: Payers using PagBank can now see and select financing installment options directly in the checkout flow.
  • Debit/credit card selection: Payers can now choose between debit and credit card when paying by card.
  • Gateway redirect handling: Improved handling of redirects from payment gateways for a smoother post-payment experience.

Email campaigns and automation with Mailchimp

We're excited to introduce native support for Mailchimp to help you stay connected with your customers.

  • Mailchimp integration: Connect your Mailchimp account to automatically sync contacts from Qualy.
  • Language-aware campaigns: Qualy supports Mailchimp campaigns in multiple languages.
  • Improved sender identity: Configure your default sender name and email for more consistent branding.

Most-used payment methods dashboard

Gain deeper insight into what your students prefer.

  • New dashboard widget: See the most-used payment methods per month.

Improvements

  • We've also improved the payment split and payout with more transaction and split details.
  • Added support for sending payment reminders and other student communications in multiple languages, all automatic.

Payments calendar view

Introducing a new calendar view for payments, making it easier to visualize and manage your payment schedules.

  • See upcoming payments: Helps you plan cash flow better. Including the owner, partner, and other information.
  • View due and paid payments: Quickly identify which payments are due and which have been paid.

Improvements

  • We’ve added a new insight view showing commissions grouped by quarter.

Document AI improvements for LOOs and invoices

We've upgraded our Document AI system to support more formats and extract data more accurately.

  • Smarter LOO extraction: Better course and fee detection from complex LOOs.
  • Invoice understanding: Automatically detect tax, total, and due date fields.
  • Improved language detection: Works better with multilingual documents.
  • New layout: The AI extraction page has a new layout, making it easier to review and edit extracted data.

Improvements

  • A small but useful change: you can now mark a full payment plan as "Paid" with a single click when creating it from a LOO. Especially useful for payments in the payment plan that are already paid.

Bulk actions for payments and documents

Handle more at once — now you can select and act on multiple payment splits at the same time.

  • Bulk mark as paid/unpaid: Quickly update the status of multiple payment splits.
  • One PDF to rule them all: Generate a single PDF for multiple payment splits, making it easier to share and manage documents.

Deeper WhatsApp integration

We’ve improved our WhatsApp messaging capabilities.

  • Better messages: The default message is now richer and more informative.
  • Language-aware messaging: Sends messages in the student's preferred language.
  • Track messages sent: See which messages were sent successfully.

Confirmation of Payee (CoP) now live

We’ve rolled out CoP checks for supported bank payments and payouts to help reduce fraud and increase acceptance rates.

  • Name verification: When the student is paying, their bank now will better verify and match the account.
  • Fraud detection: If a payout is attempted to an account that doesn't match the bank account's name, the payment will be blocked.

Klarna now supported

Klarna is now available as a payment option in Qualy.

  • Pay in 3, Pay Later: Let students choose how they want to pay.
  • Pay in installments: Klarna supports flexible payment plans.
  • Automatically tracked: All Klarna payments appear in your dashboard.

Create payment plans using Qualy AI

We're excited to introduce AI-enhanced payment planning with Qualy! Now, Qualy can automatically analyze PDF documents to identify courses, dates, and payment details. Here's what's new:

  • Automatic payment plans: Qualy creates a personalized payment plan for each course, based on your Letter of Offer (LOO).
  • Detailed payment items: Each plan includes due dates, descriptions, and amounts whenever possible.
  • Ready for your review: All plans are pre-generated for your review and easy editing.
  • Save LOO in the contact profile: The LOO is saved securely in contact profile for future reference.
  • Customizable splits: Choose whether Qualy should automatically split payments or let you manage this manually.

New ACH Direct Debit payment method

We're thrilled to introduce a new Direct Debit payment method: ACH Direct Debit. Now you can choose between ACH Direct Debit or PayTo, or give your contacts both options.

Improvements

  • Improved Direct Debit information screen: We've added a dedicated screen to view direct debit information, including:

    • Payments authorized
    • Type
    • Account
    • Validity date
    • Maximum amount

  • PDF Generation for DD agreements: Users can now generate Direct Debit (DD) agreements in PDF format for easy access and record-keeping.

  • Agreement cancellation: We've introduced the ability to cancel DD agreements directly from the portal.

Easy refunding for credit card transactions

Easily refund credit card transactions, directly from Qualy.

Improvements

  • Enhanced transactions screen: Now displays card name, number, and balidity date for new transactions, providing more detailed information.

  • Processing fee display: Transactions now show processing fees, if applicable, providing clarity on costs.

Availability and stock management

We're thrilled to introduce slot/seats management for services, enhancing control and availability. Here's what's new:

  • Customizable slots/seats: Customers can now define the number of slots/seats available for a service.

  • Real-time validation: Qualy automatically validates slot availability upon new order creation. If no slots/seats are available, the purchase process is halted.

  • Automated management: Qualy handles and deducts the remaining slots/seats with each purchase, ensuring accurate availability.

RTO Manager integration

We're excited to announce our new RTO Manager integration. Here's what's new:

Payment syncing:

  • Automatic syncing: Qualy fetches and syncs payments from RTO Manager every few hours, updating only changed or new payments.
  • Customizable sync settings: Customers can choose the sync range (future and past) to control data visibility.
  • Detailed payment sync: Qualy syncs payment details including due dates, amounts, and payment status (paid/partially paid).

Student syncing:

  • Dynamic student creation: Students are created in Qualy upon payment syncing.
  • Comprehensive student data: Qualy fetches student information, including name, email, profile picture, and USI.
  • Owner assignment: Students are assigned to the same "Owner" as in RTO Manager for seamless management.

Payment split and agency syncing:

  • Agency and commission management: Payment splits with agencies/commissions are synced back to Qualy.
  • Automatic agency creation: Agencies are created in Qualy if they don't exist during payment split creation.

Additional Syncing Features:

  • Comprehensive agency details: Qualy fetches legal names, contact details, addresses, ABN, and bank account information from RTO Manager.
  • Partnership updates: Weekly checks ensure partnership details are up-to-date in Qualy, including account manager assignments and primary/secondary country syncing.

Pay your partners even when the payment was received via another system

If you haven't received a payment from a contact yet or need to pay your partner without delay, PayTo allows you to pay them directly within Qualy.

How it works

  1. Navigate to Payouts: Access the split in Qualy where payment from the contact is still pending.
  2. Choose "Pay partner via Qualy": In the split details, utilize the PayTo feature to manually process payments to your partner.

Use cases

  • Urgent LOO Requirement: In situations where a student has made a credit card payment, and you need to generate the LOO immediately, you can use PayTo to transfer the money promptly.

  • Third-Party Payments: If your school has received payment from the student through a third-party system and wants to streamline commission payments, Qualy's PayTo feature provides a convenient solution.

Benefits

  • Efficiency: Settle payments swiftly and conveniently within Qualy.

  • Streamlined processes: Enhance collaboration and streamline financial transactions, especially in scenarios involving third-party payments.

Improvements

  • We revamped the payment split and payout page with a much better design
  • The payment split and payout page now shows only the actions available for that payment split

Monthly payment snapshot

Starting from December 2023, we have implemented an automated monthly email snapshot feature for all admin users of Qualy accounts. This enhancement aims to keep owners and managers informed about their Qualy account status, even if they don't interact with Qualy on a daily basis. This proactive communication is designed to empower them to champion, invest, and stay informed about the value delivery of Qualy.

Purpose

Owners and managers, although not necessarily engaging with Qualy daily, play a crucial role in the success of the platform. The monthly snapshot email serves as a convenient and informative tool to bridge the gap between Qualy statistics and real-world value and results.

Improvements

  • We also celebrate the holidays and NYE with a special logo (hover the mouse pointer over to dicover a surprise)
  • We improved the reports: now we have even more filters, and columns on many reports

WhatsApp Web integration

Introducing a new feature that enables you to conveniently send payment links using WhatsApp Web.

How it works

  1. Access WhatsApp Web: Open WhatsApp Web on your desktop browser.
  2. Select payment: Within Qualy, choose the payment you want to share.
  3. Share instantly: Click the "Send with WhatsApp Web" option to send the payment link directly through WhatsApp Web.

Improvements

  • We've also added a way for you to choose which fields are required when creating a coontact.
  • You can now filter contacts by partnership.
  • Many other improvements in how we reconcile, import, and manage payments.

Manage your users's permissions and access

We have introduced enhanced user permissions, refining access control to ensure more secure and tailored user experiences. Here's a breakdown of the new features:

User access levels

  • Super admin privileges: Super admins retain full access.
  • Limited access: Users without super admin status now have restricted access. Specific permissions are required for each feature.

Visual Indicators

  • Authorization padlock: In areas where users lack proper authorization, a small padlock icon will be displayed on the menu and various other locations.

Fine-grained access control

  • Payment and splits: Users can now opt to view only their own created payments and splits for a more personalized experience.
  • Contacts: Enhanced control over contact visibility, allowing users to see only contacts they own, contacts in their team, or all contacts.

Improvements

  • You can also now see which experimental features are active in your account.
  • We've improved the messages and how Qualy prevents and communicates potential mistakes when managing a payment.

Support for Ecommerce and Contact portal sales

Exciting news! Qualy now enables your customers to purchase specific services without the need to create be in your Qualy account yet. This enhancement includes the creation of a dedicated page displaying all services for non-logged-in contacts, guiding leads seamlessly through the checkout process.

How it works

Method 1:Leads choose their service from your catalog

  1. Access Public Link: Access the public link of your service catalog.
  2. Select product/service: Leads choose their desired service.
  3. Provide information: If there are custom fields set for public display, leads enter their personal information.
  4. Contact creation: A contact is automatically created.
  5. Checkout: Leads proceed to the payment page and complete the payment.

Method 2: Custom URL access

  1. Receive URL: Your client receives a specific URL from you.
  2. Click to buy: The lead clicks to purchase the service.
  3. Checkout: The lead follows steps similar to Method 1 to complete the transaction.

Benefits

  • Flexibility: You can choose which services to make publicly available for quick and easy selling.
  • Effortless checkout: Streamlined process for non-logged-in leads, guiding them through service selection, information input, contact creation, and payment.

Improvements

  • You can now also add splits of type "Keep percentage" with 100% in the percentage field.
  • Customize your email payment reminders with your own text and content.
  • Many visual improvements in the "Create a contact" window.

Payments and your own contact portal

We've improved how we display your payments and payment plan in the Contact Portal. Now if the contact has direct debit we will show them that too. But, in case they don't we make sure to let them know they could put all their payments on direct debit (as long as you have this payment optiona active in your account).

Seamless Xero integration for your payments and splits

Xero is a very popular accounting software in Australia. Say no more, we are now fully integrated with Xero. Every payment you have on Qualy is synced to Xero, your payment splits with your partners too. You can choose how you want Qualy to sync them (e.g. Tax Invoices, Bills, etc).

Qualy helps you get granular and automatic reports on Xero for your costs, receivables and more by sending all the information Xero needs. No intervention required from your end.

Easy and automatic payment plan creation

A lot of the time, your customers may be paying multiple payments instead of one. Qualy can help you create payment plan in many ways, and now we have one more. Tell Qualy how much you want as deposit, how frequent are the payments, and the total amount. Qualy will create the payments and split with your partners automatically.

Add discounts to your payments

You can now add discounts to your payments. Just like any other payment item, add discounts by making the amount negative. Qualy understands that this amount is a discount, and will know how to handle this specific, but popular case. When you add a discount, you can't add splits to the discount.

Improvements

  • Our Import tool is capable of importing your payments with a Supplier.
  • Fixed a small bug that affected splits when you had a payment item with no amount.

Welcome!

This is our product update page. You have an always up-to-date timeline of features and improvements we are making across Qualy products.