Qualy

Product updates

It takes a seamless, unified and smart payments platform to deal with complex payments. As we work on Qualy, here we spotlight what we’ve learned and updated across our products.

Smarter partner matching and a more transparent AI ingest

This week we've overhauled how Qualy identifies partners during document ingestion, made the AI's learning process more transparent, and optimized image delivery for a faster portal experience.

  • Tiered partner matching: Our new matching engine uses multiple layers of validation — from exact matches to AI-verified containment checks — to ensure documents are linked to the correct partner record even when spellings vary.
  • Network-powered rules: When you import a partner for the first time, Qualy can now "inherit" verified rules already learned across the network, getting your automation up to speed instantly.
  • Track the AI's learning progress: The new ingest scoreboard shows exactly how many documents and rules the system has learned, with clear milestones showing how many more clean examples are needed for a partner to reach "Learned" status.
  • Faster portal and dashboard loading: We've optimized how user avatars and service logos are delivered, ensuring high-quality images are served at the exact size needed without slowing down your page loads.
  • Expanded language support for AI: The AI-powered ingestion surfaces, including the hints panel and rules management, are now fully translated into Brazilian Portuguese, Spanish, French, and Italian.

More control over notifications and smoother mobile signatures

This week we've expanded your notification settings, improved the payment experience on mobile devices, and added support for recording account credit.

  • Manage more of your notifications: You can now toggle fifteen additional notification types across all supported languages, giving you finer control over which emails your customers and partners receive.
  • Better signatures on mobile: We've redesigned the signature pad for direct debit agreements to fit perfectly on mobile screens, ensuring a smooth signing experience without any horizontal scrolling.
  • Record payments via account credit: You can now explicitly record and display "Account credit" as a payment method, making it clearer when an invoice has been settled using existing credit rather than a new transaction.
  • Faster payment creation: We've optimized how we handle multi-line invoices, significantly reducing the time it takes to create payments with many items.
  • Smarter date validation: All date fields now guard against accidental typos in the year, ensuring that due dates and payment dates stay within a plausible range.

Better tracking for partner payments and smoother status updates

This week we've made it much easier to trace partner communications back to their source and fixed a state issue that could leave paid payments looking outstanding.

  • Trace emails back to splits and payouts: Notifications for partner invoices and payouts now record exactly which record they belong to. In the dashboard, you'll now see direct links to the relevant split or payout right in the activity timeline.
  • Self-healing for "review-pending" payments: We've improved how the system handles payments that were stuck in a pending review state even after being fully settled. These will now correctly transition to paid, ensuring your outstanding balances are always accurate.

Clearer integration logs and more accurate early payoff quotes

This week we've made integration syncs much easier to track in the dashboard and ensured that early payoff quotes always reflect the rates from your preferred payment gateway.

  • Detailed integration sync logs: Sync events in the dashboard now show exactly which record was moved — including the record number, contact name, and amount — so you can verify your data at a glance.
  • More reliable contact syncing: We've improved how we handle contact data across different integrations like Mailchimp and QuickBooks, ensuring that sync logs are consistent and complete.
  • Accurate early payoff rates: Early payoff quotes in the portal now use the specific rate from your configured payment gateway, ensuring that the quotes your customers see are always ones we can honor.

Improvements

  • Integration logs now have better spacing from the charts above them for a cleaner layout.

Smoother NexPay transfers and clearer Asaas receipts

This week we've refined the NexPay bank transfer flow, added required compliance details for Asaas payments, and expanded your options for approval policies.

  • Easier NexPay receipt uploads: We've updated the NexPay bank transfer flow with a more reliable receipt uploader, making it simpler to confirm your payment.
  • Copyable PIX keys: PIX email keys are now displayed as plain, copyable text instead of email links, so you can quickly paste them into your banking app.
  • Asaas compliance seals: Receipts for Asaas payments now include the official payment institution seal and disclaimer, ensuring full compliance with local regulations.
  • New approval policy conditions: You can now build more specific approval workflows with a new condition for configured approval policies in the dashboard.

Improvements

  • Adjusted spacing in the compliance and NPS views for a cleaner look.
  • Removed unnecessary hints from the NexPay receipt upload for a tidier interface.

Expanded currency support for Flywire and smoother partner logins

This week we've significantly expanded our Flywire integration to support 21 settlement currencies and fixed a login friction point for partners and contacts.

  • 21 settlement currencies for Flywire: We've expanded our Flywire connection to support a much broader range of currencies, including USD, CAD, EUR, GBP, and many more across Asia and Latin America.
  • Smoother magic link logins: Partners and contacts using magic links will no longer be prompted for a captcha during redemption, making the "view as" and direct login flows much faster.

Smarter payout alerts and more flexible API keys

This week we've added proactive alerts for failed payouts, expanded what you can do with API keys, and improved the reliability of PayID and account activation.

  • Alerts for closed-account payout failures: If a payout fails because the destination account has been closed, Qualy now notifies you immediately and archives the record so you can coordinate a new payment method with the recipient.
  • Manage bank accounts via API: You can now use API keys to create, delete, and set default bank accounts. We've updated our security guards to recognize persistent API credentials, so your automated workflows won't hit "freshness" restrictions.
  • More reliable PayID registration: We've improved the PayID setup process to handle virtual account activation more gracefully, ensuring a smoother experience when getting started with PayID.
  • Smoother account activation: We've refined the invite processing flow to be more resilient to transient errors, ensuring that a minor blip during activation doesn't lock a user out of their new account.

Clearer bank transfers and more descriptive invoices

This week we've focused on making bank transfers easier to track, adding a new way to pay via NexPay, and ensuring your invoices carry all the detail your customers need.

  • Pay via NexPay bank transfer: A new NexPay connection in the portal lets payers settle via bank transfer with a guided two-phase flow and clear deposit instructions.
  • Track transfer deadlines at a glance: For bank transfers with a due date, the portal now shows a countdown chip so payers know exactly how long they have to complete the deposit.
  • Item names on invoices and remittances: Your PDFs now include the specific order item names for each payment line, making reconciliation much simpler for you and your customers.
  • Localized labels for Australian transfers: When paying in AUD, routing codes are now correctly labeled as "BSB" instead of the generic "Routing number."
  • Smarter contract ingestion: The contract review flow now automatically filters out incomplete contacts and uses normalized tax codes, so you spend less time cleaning up data.

Improvements

  • Fixed a bug where direct debit failure notifications would show raw system keys instead of translated text.

Reach your customers: a news feed and video library in the portal

Your customers and partners already log in to pay and manage their plans — now you can talk to them there too. The new Communications space lets you publish updates and share videos right inside the portal.

  • A news feed your customers actually see: Post announcements that appear in the portal, where attention already is, instead of hoping an email gets opened.
  • A video library, organized: Add walkthroughs and explainers, group them into sections, and feature the ones that matter most so they show up first.
  • Send it to the right people: Target each post or video to a specific audience — customers, partnerships, or everyone — so the right message reaches the right group.

Improvements

  • Pull a service's list straight into a communication, so you can talk about exactly what you offer.
  • Edit a video's name, description, and audience after publishing — no need to re-upload.

Ideas: let customers suggest what to build next — and hear back

The best feature requests come from the people using Qualy every day. There's now a place for them to land, and a loop back to whoever raised them.

  • Submit and browse ideas from the Help menu: Customers can share what they'd like to see and look through what's already been suggested, right next to support tickets.
  • Close the loop automatically: When an idea changes status — or gets picked up and built — the person who suggested it gets an email, so good suggestions don't disappear into a black hole.

Support tickets, leveled up

A few weeks after launching in-app support tickets, we've made them faster to scan and easier to act on.

  • Reference numbers and status at a glance: Every ticket now carries a reference and a clear status badge, with tidy, translated tags — and you can link straight to a specific ticket.
  • An opening summary up top: Each ticket leads with a short summary of what it's about, so you can grasp it without reading the whole thread.
  • Capture satisfaction on close: When a ticket is resolved, we record how the customer felt about it, so you can see where support is landing well and where it isn't.

Automate your workflows with Zapier

Qualy now connects to Zapier, so you can wire it into the thousands of apps you already use — no engineering required.

  • 18 actions and searches to build on: Create and update records, look things up, and trigger flows when things change in Qualy — enough to automate the busywork end to end.
  • Smart, connected fields: Dependent dropdowns mean picking a customer narrows the next field to their payment intents, so your Zaps are easy to set up and hard to get wrong.
  • Safe with money in the loop: Money-moving steps accept an idempotency key so a retry never charges twice, and inbound webhooks are signature-verified.

Tax invoices, self-service plans, and a new way to get paid

A cluster of additions that give you and your customers more options around getting paid.

  • Downloadable tax invoices: Turn on tax invoices and download a proper PDF for a payment whenever you (or your customer) need one for the books.
  • Self-service installment plans: Flip on a tenant toggle and let contacts set up their own installment plan, instead of you building every one by hand.
  • Get paid through Revolut Business: A new Revolut Business connection lets you receive payments and have them reconciled automatically, alongside the gateways you already use.
  • Share documents with partners: Choose which partnership documents your partners and agents can see, so the right people have what they need without oversharing.

Improvements

  • Pick the payment date when marking a split as paid, instead of always defaulting to today.
  • Bulk views now show split invoice numbers and the partner reference, so reconciliation is clearer.
  • Remittance advice now includes the trace ID, a masked bank account, and FX details.

A calmer home that shows what needs you

The payments home got a rethink around a simple idea: show what needs action, and get out of the way when nothing does.

  • An attention list, not a wall of numbers: The old summaries bar is now a compact list of what actually needs you — and it disappears entirely when everything's handled.
  • Tax and processing at a glance: A splits tax-and-processing overview now lives on the homepage, with an action-recommended summary front and center.
  • A tidier layout: Day selection on the calendar is now optional, the month summary tucks into the calendar footer, and your top payment methods moved into the sidebar to free up room.

Let payers settle their plan early — and reward them for it

Some payers would happily clear what's left of an installment plan in one go, if only it were easy. Now it is — and you decide whether to sweeten the deal.

  • Pay it all off in one payment: From the portal, a payer can settle every remaining installment at once instead of waiting out the schedule. A floating summary card shows the live payoff figure as they go, so there are no surprises.
  • You choose the incentive: In payment preferences, turn early payoff on and pick how to reward it — a percentage off, a fixed amount off, or simply passing on currency savings. Leave it at "none" if you'd rather not discount at all.
  • Cross-currency plans settle at today's rate: For a plan priced in one currency and paid in another, payoff is quoted at the day's rate, and installments already paid are reconciled back to the plan's original rate. No paying twice for the same currency move.

Improvements

  • The early-payoff figure and any currency adjustment are previewed clearly before the payer commits.
  • Bundled installments are labelled by number, so it's obvious which payments a payoff covers.

Raise and track support tickets without leaving Qualy

Getting help shouldn't mean digging up an email address. Support tickets now live right inside Qualy, with a clear trail of what's open and what's been resolved.

  • A dedicated support tickets page: See your tickets at a glance and open the full conversation in a detail view. Admins can see every ticket across the team; everyone else sees their own.
  • Open a ticket from the help menu: Start a new ticket straight from the in-app help modal — no context switching.
  • Email updates that stay threaded: When a ticket is opened or closed, you get an email in the same thread, so the whole exchange stays in one place.

Offsets go further: across currencies, external methods, and partner balances

We introduced Offset transactions last month for netting two amounts without moving money. They now stretch to the trickier real-world cases too.

  • Offset across currencies: Net a balance in one currency against a payment in another — Qualy bridges the two at the right rate, so you can settle the difference even when the amounts aren't in the same currency.
  • Offset against external and partner balances: Settle against amounts handled outside Qualy or against a partnership balance, not just internal payments and credits.
  • Works with externally-recorded methods: Offsets are no longer blocked when the related payment was taken through an external method.

Longer installment plans and clearer verification

A few wins for closing more sales and getting verified faster.

  • Up to 18 installments on PagBank: PagBank and Ally Starter plans now stretch to 18 installments (up from 12), giving payers more room to say yes.
  • Know your business is fully covered: During verification, Qualy now checks ownership coverage and asks for an ownership attestation, so you can confirm the right people are accounted for before submitting.
  • Confirm your signature matches your ID: A clearer confirmation step when signing, plus a copyable verification link to share when you need to.

Improvements

  • Hit a permission wall? You'll now see a clear explanation of which role you're missing and who on your team can grant it, instead of a bare error.
  • Export a payment's full activity timeline and traces as JSON for your own records.

Payment chat: reactions, read receipts, and smarter answers

The in-payment chat we shipped last month grew up. It now feels like the messaging apps you already use — and the AI assistant got a lot more capable.

  • React and see when you've been read: Add emoji reactions to messages and get read receipts, so a quick 👍 settles things without another message.
  • AI answers you can trust and act on: When the assistant replies, it shows its sources and surfaces structured cards (like the specific payment or split it's referring to) instead of a wall of text.
  • Stay in control of the conversation: Stop the assistant mid-answer if it's heading the wrong way, and keep typing — your messages queue up instead of getting lost while it's responding.

Improvements

  • Chat messages render with full formatting, matching how they look over email.
  • On mobile, long-press a message to react.

A clearer view of where your money goes

Splits and partnerships got a top-to-bottom visual redesign focused on one question: where does each payment actually flow, and what's its status right now?

  • Split detail as a single money-flow: Open a split and follow the money in one column — the review timeline, any currency conversion, the gateway it settled through (Wise, Nexpay), and the statement descriptor that'll appear, all in context.
  • A partnerships list that tells you more: See each partnership's splits, payout status, and country at a glance, with a chooser to guide you when creating a new one.
  • Rebuilt divide-payment: Splitting a payment into a plan now uses a multi-mode editor, so you can shape installments the way the deal actually works.

Improvements

  • Flags are now crisp circular icons that render the same on every device.
  • The payment links card — with QR code and quick actions — now sits right in the timeline header, and stays on paid payments alongside the receipt.
  • Each pay option now explains when to use it, so you pick the right one the first time.

Per-partnership split rules & bulk operations reports

A focused week on splits and partnerships — finer control over how each partner behaves, plus a clearer paper trail for everything you do in bulk.

  • Per-partnership split due dates & overdue settings: Each partnership can now carry its own due date and overdue rules for splits. If one partner pays on Net 30 and another on Net 60, you no longer have to fight your global defaults.
  • Bulk operations report: A dedicated "Bulk operations" category in reports, plus new bulk-related columns on splits. Easy to see what was changed in bulk, who changed it, and when.
  • "Create from file" payment plans retired: Replaced by the new ingest flow released earlier this month — same job, much more reliable.

Improvements

  • The correct service is now preselected (and locked) when adding a payment to an existing order item.
  • Translations and i18n cleanup across the dashboard.

Offset transactions: settle balances without moving money

A long-requested addition to how you record transactions in Qualy — meet the Offset transaction type. It's for the moments when two amounts cancel each other out and you'd rather just net them off than move money around.

  • Net one balance against another, no money moves: Record an Offset to settle a payment (or part of one) against another payment, credit, or commission. Both sides are properly tracked, but nothing leaves or enters a bank account.
  • Save on processing fees: No card charge, no direct debit, no bank transfer. Offsets are a pure accounting move, so you keep the fees you'd otherwise spend on a refund-and-recharge round trip.
  • Common uses:
    • A contact has a credit from a previous payment and is starting a new one — offset the credit instead of refunding and re-charging.
    • You owe a partner a commission and they owe you for something else — offset the two and only settle the net difference.
    • Reconciling internal allocations between accounts or partnerships without triggering a real-world movement.
  • Full audit trail: Offsets show up alongside other transactions with the same activity log, traceability, and reporting you'd expect from any payment in Qualy.

Support chat in payments, account statements & bulk due-date shifts

A handful of useful additions for day-to-day payment management — help where you need it, statements when you want them, and less manual work when shifting dates.

  • Support chat right inside the payment view: When a payer (or you) needs help with a specific payment, you can now chat with support without leaving the page. The conversation lives next to the payment it's about, so there's no copy-pasting context.
  • Account statements (Asaas): Download account statements directly from your Asaas balance — handy for reconciliation and end-of-month reporting.
  • Bulk-shift split due dates along with payments: When you bulk-shift payment due dates, the related split due dates now move with them automatically. No more remembering to update splits separately.

Improvements

  • Asaas balance view refreshed — real logo, reversed transaction order so the latest activity is on top, rounded corners on the balance banner.
  • Cleaner layout in the payment chat with quick-action buttons for the most common questions.
  • File uploads associated with the wrong record can now be corrected within a 24-hour window instead of starting over.

A smarter, more trustworthy way to import payment plans

We've replaced the old smart-import with a brand-new ingest pipeline. The headline isn't really "it's new" — it's that it's much better at the things that matter when you're turning a document into a payment plan: getting it right, letting you check before committing, and recovering gracefully when something goes sideways.

  • Preview before anything is created: Upload your document, see exactly what Qualy extracted — courses, amounts, dates, splits — and then choose to approve, cancel, or retry. Nothing lands in the system until you say so.
  • Self-healing on transient hiccups: Slow OCR, a network blip, a temporarily unavailable service — the pipeline now retries automatically with backoff, so most issues recover without you needing to do anything.
  • Step-by-step visibility: Every stage of the import (extraction → post-processing → building the plan → finalizing) is tracked individually. If a step fails, you can re-run just that step instead of starting from zero.
  • Sharper extraction, especially for LOOs: Better course and fee detection, cleaner handling of multi-document files, more accurate due-date and amount parsing.
  • Pick your split type at review time: Choose how splits should apply right from the ingest results, with sensible defaults already filled in for you.
  • No more accidental duplicates: If the same file gets uploaded twice, Qualy detects it and skips the second run instead of creating a parallel set of plans you'd then have to clean up.
  • Approved imports lock down: Once you've approved an ingest job, it goes read-only. No risk of someone re-running it later and creating a mess.

Improvements

  • Contact and order context now flows through every step of payment creation, so plans land on the right contact and the right order without manual fixing.
  • Imports show up in your activity feed alongside everything else, so the whole team can see what was brought in and when.
  • Translation coverage extended across the new ingest UI.

Edit partnership on splits, financing in the dropdown & currency guard

A handful of quality-of-life improvements across split editing, payer checkout, and form validation.

  • Change partnership on active splits: You can now change the partnership on pending, due, and overdue splits — useful when a split was assigned to the wrong partner and you need to fix it without rebuilding the payment.
  • Financing amounts in the dropdown: Financing simulations are now bulk-fetched, so payers see installment amounts inline in the payment-method dropdown instead of having to drill in to compare.
  • Currency must be selected: The payment form now blocks moving forward if no currency is selected — kills off a class of confusing errors further down the flow.

Improvements

  • PaymentData sidebar now updates correctly when reusing a cached financing simulation.
  • Locale updates and translation improvements across the dashboard.

Split management, auto-approve & incident updates

A set of updates to give you more control over splits and better visibility when things need attention.

  • Mark splits as paid: New options for marking splits as paid directly from the split view, with more flexibility on how you record the payment.
  • Auto-approve for splits: Enable auto-approve so that splits meeting your criteria are approved automatically — no manual step needed.
  • Top payment methods summary: The payments summary now includes a breakdown of the most-used payment methods again, making it easier to spot trends.
  • Granular incident communication: When platform incidents occur, you'll now receive more specific and actionable notifications.
  • Templates with one click: Apply payment templates and suggestions with a single click for faster payment creation.

Improvements

  • Contact name is now shown in more places across the dashboard for easier identification.
  • Roles setup has been updated with clearer options.

Splits quarter view, compliance documents & bank account defaults

Improvements to how you review splits over time, manage compliance documents, and configure bank accounts.

  • Revamped quarter view for splits: The splits-by-quarter view has been redesigned for a clearer layout and better readability.
  • Compliance document management: Upload and manage compliance documents directly from the dashboard, with a new overflow menu for quick access.
  • Set default bank account: You can now flag a bank account as the default, so it's pre-selected in payout flows.
  • Supplier splits visibility: Supplier split rows are now hidden when no supplier is selected, reducing visual clutter in the payment form.

Improvements

  • Relevant individual selection has been improved for easier compliance workflows.
  • Reminder soft-lock removed — you can now send reminders freely without waiting for the cooldown.
  • Payment link resolution has been centralized for more reliable link sharing.

Duplicate contact detection, split-only editing & international transfers

New tools for keeping your contact list clean, editing splits more efficiently, and expanding payout reach.

  • Duplicate contact detection: When creating or editing contacts, the system now flags potential duplicates so you can avoid creating repeated records.
  • Split-only editing mode: Edit just the splits on a payment without touching the payment itself — useful when you only need to adjust the commission structure.
  • More international payout destinations: Payouts now support bank accounts in more countries, expanding your international payout options.
  • No fees for same-currency transfers: When the payout currency matches the collection currency, transfer fees are no longer applied.
  • Duplicate partnership: Quickly duplicate an existing partnership to create a new one with similar settings.
  • Tax totals in split stats: Split statistics now include tax amounts for more complete financial reporting.

Improvements

  • Authorization role support added for finer-grained access control.
  • Help and account manager info now accessible from the dashboard.
  • Service list now includes additional filters for easier navigation.
  • Currency selection in the payment portal has been improved.
  • Splits by year and summary views have been refreshed.

Payment templates, partial payments & custom subdomains

A major update bringing reusable payment templates, partial payment support across more currencies, and branded URLs.

  • Payment templates: Create and save payment templates — including items, splits, and settings — and apply them when creating new payments to save time on repetitive setups.
  • Partial payments on card: Payers can now pay a partial amount when using credit card payments in more currencies, giving more flexibility for instalment arrangements.
  • Partial financing simulation: The financing simulator now supports partial amounts, so you can model scenarios where the payer isn't covering the full balance upfront.
  • Custom subdomains: Set up custom subdomain aliases for your portal URL, so your team and contacts can access the platform at a branded address.
  • Future due dates for Boleto: Brazilian payers using Boleto can now have payment due dates set in the future, enabling more flexible payment plan creation.

Improvements

  • AI-powered name matching now helps verify recipient names for international FX transfers, reducing failed payouts.
  • New payout settings give you more control over how payouts are processed.

Saved cards, payment statements & in-app feedback

We've shipped a handful of improvements this week focused on convenience, reporting, and staying in touch with how you're experiencing the platform.

  • Save cards for future payments: Payers can now save their card during checkout and use it for future payments without re-entering details.
  • Payment statements: Generate and download payment statements directly from the dashboard — useful for reconciliation and reporting.
  • In-app feedback survey: A short, periodic survey will appear in the app to help us understand how things are going and where to improve.

Improvements

  • Currency labels are now displayed more consistently across payment views.

Overdue alerts, re-authentication & login improvements

A set of small but meaningful improvements to keep you informed and your account sessions smooth.

  • "Overdue soon" warnings: Payments that are about to become overdue now surface a clear warning so you can act before they're late.
  • Re-authentication for old sessions: When your session is older than a certain threshold, you'll be prompted to re-authenticate to keep things secure.
  • Login token in URL: Magic link logins now work when the token is passed in the URL hash, making link-based sign-in more reliable across email clients.
  • Preview links for payment links: Short payment links now include a preview so you know where they point before sharing.
  • Maintenance page: When scheduled maintenance is underway, users will see a clear maintenance page instead of an error.

Menu badges, order editing & login protection

A week of quality-of-life improvements across navigation, order management, and access control.

  • Menu badges: The sidebar now shows live badge counts on relevant menu items so you can see pending items at a glance without opening each section.
  • Edit order items: You can now edit order items inline — update descriptions, quantities, and amounts directly from the order view.
  • Payouts submenu: Payouts now have their own dedicated submenu for cleaner navigation.
  • Role improvements: User roles now include validation and a disable option, giving you more control over team access.
  • Stronger login protection: Login and magic link flows are now protected with CAPTCHA, and passwords now require a minimum of 8 characters.

Authorization UI revamp, split editing & FX improvements

This week we focused on the authorization and split payment experience, with several visual and functional upgrades.

  • Redesigned authorization views: Authorization modals and detail panels have been redesigned for a cleaner, more informative layout.
  • Authorizations in split lists: You can now see the associated authorization directly within split payment lists — no more switching views.
  • Cancel & manage direct debit authorizations: Direct debit authorizations can now be cancelled or managed straight from the UI.
  • Paused splits: Split payments now support a "paused" state, making it easier to track held or deferred splits.
  • Pending splits summary: A new summary view shows pending splits, with a bulk "paid at partner" action for batch updates.
  • Currency for external payments: External payment entries now support currency selection.

Improvements

  • FX quote views now display provider logos for clarity.

Payment flow timeline, direct debit management & reminders

A packed update focused on giving you more visibility into payment history and more control over scheduled payments.

  • Payment flow timeline: A new inline history timeline on each payment shows the full sequence of events — from creation to collection — in one place.
  • Cancel payment intents: You can now cancel a payment intent directly from the payment view.
  • Direct debit management: Direct debit authorizations can now be cancelled or managed from within the UI, without needing to contact support.
  • "Remind me" on comments: Add a reminder to any payment comment so you get a nudge to follow up at the right time.
  • Partnership summary: Relevant views now include a partnership data summary for a complete picture.

Improvements

  • Authorization logs now include a toggle to show or hide failure details.
  • Activity traces show richer message context for easier debugging.
  • Subscription detail view has a refreshed layout.

Italian & French, improved payment links & payout options

Expanding language support and giving you more flexibility in how you send payment links and manage payouts.

  • Italian and French: The platform is now fully available in Italian and French — in addition to English, Portuguese, and Spanish.
  • Payment links show related payments: Payment links now display other related payments in context, so payers have a complete picture before paying.
  • Bank account mode for payouts: When initiating a payout, you can now choose the bank account mode that best fits your needs.
  • Download statements from contacts: A "Download statement" button is now available directly on contact summaries.

Improvements

  • Reminder preferences have been redesigned for a cleaner, easier-to-use layout.
  • Splits summary layout aligned with the payments operational view for consistency.

Transaction view redesign, bulk operations & JSON export

Major improvements to how you view and work with transactions and payment data in bulk.

  • Redesigned transaction view: The transaction detail view has been fully rebuilt — faster to scan, easier to navigate, and visually cleaner.
  • Bulk operations on payment items: Select multiple items and apply actions in bulk, saving time on repetitive tasks.
  • Bulk associate order items: Quickly associate multiple order items with payments in one step.
  • JSON export: Export payment data as JSON for custom integrations or reporting workflows.

Improvements

  • Split pill component redesigned for better visual hierarchy in payment views.
  • Financing simulation table now shows the raw interest rate alongside the effective rate.
  • Payments calendar now uses aggregation for faster loading and more accurate totals.

Payment plans with Direct Debit, subscription updates & 3DS2 improvements

Improvements to how payment plans work, how subscriptions are managed, and how 3D Secure authentication is communicated to payers.

  • Payment plans with Direct Debit: You can now set up payment plans that collect via Direct Debit — ideal for recurring instalment arrangements.
  • Bulk split percentage updates: Update percentage-based splits across multiple payments at once from the dashboard.
  • Clearer 3DS2 prompts: Payers going through 3D Secure authentication now see improved, more informative messaging throughout the flow.
  • Double-submission prevention: The payment form now prevents accidental duplicate submissions.

Improvements

  • Subscription list and index views refreshed.
  • FX rate indicator is now properly localized for display accuracy.
  • Split percentage editing UX improved with better inline controls.

Brazilian payment improvements & bank account display updates

A set of improvements for payers in Brazil and updates to how bank account details are displayed globally.

  • Partial payments for PIX and Boleto: Payers using PIX or Boleto can now submit a partial payment amount.
  • CNPJ in PIX confirmations: Business tax ID (CNPJ) is now shown in PIX payment confirmations for easier identification.
  • Clearer bank transfer flow: The bank transfer payment experience has been updated with clearer instructions and labels.
  • PayID and Australian bank updates: PayID gateway and Australian bank details display have been refreshed.
  • IOF tax info for BRL payments: Payers paying in Brazilian Reais now see relevant IOF tax information during checkout.

Improvements

  • Settlement currency handling in bank transfers is now more robust.
  • New payment requirements show a "New" badge that fades automatically after a short time.

New languages, financing simulation & payments overview

A significant update this month, covering new languages for payers, a richer payments overview, and financing simulation tools.

  • German, Dutch & Danish: The payer portal is now available in German, Dutch, and Danish — adding to the existing language options.
  • Financing simulation: View and compare financing options (e.g. Klarna, PagBank) before collecting a payment, without requiring a payment to be in progress.
  • Payments overview revamp: The payments summary page has been redesigned with a calendar view, first/last payment highlights, and clearer action recommendations.
  • FX rate comparison for payers: Payers can now compare foreign exchange quotes side by side before choosing how to pay.
  • WhatsApp sharing for PIX: Payers using PIX can share their payment link directly via WhatsApp.
  • Status page: A live status page is now available, showing real-time platform health information.

Improvements

  • Overdue splits summary now includes a dedicated page with improved analytics.
  • Partnership breakdown by country added to split and payout views.
  • Standalone split payments can now be created with a name and description.
  • Notification activity chart added to the dashboard.

AI payment plans, custom numbers, transaction imports & more

A packed update with new tools for managing payments more efficiently and smarter automation features.

  • AI-powered payment plan generation: Re-run AI generation on payment plan imports to improve or adjust extracted data.
  • Custom payment numbers: You can now assign custom reference numbers to payments.
  • Transaction imports: Import transactions directly from supported formats, including custom CSV files.
  • Document upload for bank transfers: Payers completing bank transfers can now upload supporting documents as part of the flow.
  • Notification template selection: Choose which notification template to use when sending payment reminders.
  • Review pending splits summary: A new summary component tracks splits that are pending review, with quick access to bulk actions.

Improvements

  • AI payment intent extraction improved.
  • Overdue payment reminders now offer more scheduling options.
  • Activity feed now includes notification events alongside payment activity.
  • Payment calendar timezone handling corrected.

Tax support, FX priority, activity fields & stored cards

October brought improvements to tax handling, foreign exchange management, and richer payment data tools.

  • Tax support: Taxes are now calculated and displayed on receipts and payment views, with support for importing tax data from CSV.
  • FX priority settings: You can now change the priority order of FX providers used for currency exchange.
  • Activity custom fields: Add and view custom fields directly in the payment activity tab.
  • Stored card payments: Payers can save their card during checkout and use it for future payments (Bluesnap gateway).
  • Payment date for external payments: You can now set the payment date when recording external payments.
  • Xero reference field: New Xero reference field support added for better accounting sync.
  • More overdue reminder options: Additional scheduling options available when sending overdue payment reminders.

Improvements

  • Pending review analytics and draft status labels added to split views.
  • Overdue payment summary now shows average days late.
  • FX rate comparison animation added when swapping currencies.
  • Bulgaria (BGN) removed following EU currency transition.

Subscriptions, multi-currency direct debit & checkout improvements

A major release adding subscription management, a new multi-currency direct debit option, and several checkout experience improvements.

  • Subscriptions: Full subscription management is now available — create, view, and manage subscriptions from the dashboard and contact profiles. Payers can also view their subscriptions in the portal.
  • Multi-currency direct debit: A new direct debit payment method supports multiple currencies for broader payer coverage.
  • Settlement currency for payment plans: Set a preferred settlement currency when creating payment plans.
  • Partnership selection in checkout: Payers can now select the relevant partnership during the checkout flow.
  • Shareable checkout URLs: Checkout pages now have shareable URLs for easier distribution.
  • Custom fields for payment plans: Add custom fields to payment plan entries for richer data capture.

Improvements

  • Authorization module moved to its own store for better performance.
  • Subscription options and detail view added to contact profiles.
  • Quick action buttons added to the partnerships list.

WhatsApp preferences, payment method management & contact archival

A broad update improving how you manage contacts, payment methods, and communication preferences.

  • WhatsApp preferences: Configure WhatsApp as a preferred contact channel for payment reminders and communications.
  • Payment method management revamp: The payment methods and gateways view has been redesigned for clearer management of active methods per currency.
  • Contact archival: Contacts can now be archived, with a status filter to show or hide archived contacts.
  • JCB card support: JCB is now accepted as a card payment option in the portal.
  • Partial payment amounts: Payers can now submit a partial amount when paying.
  • Bulk split number prefix: Assign a prefix to split numbers in bulk for better organization.
  • Search by number: Payments, splits, and bulk operations can now be searched by their reference number.
  • Scheduled overdue fee: Set up an automatic overdue fee to be applied on a scheduled date.
  • Contact import with team assignment: Primary team can now be set when importing contacts via CSV.

Improvements

  • Payment markup support added for more flexible pricing.
  • Import handling improved for currency amounts and order numbers.
  • Phone validation now required on relevant forms.

PagBank financing, debit/credit card selection & portal improvements

Improvements to financing options and the payer checkout experience.

  • PagBank financing options: Payers using PagBank can now see and select financing installment options directly in the checkout flow.
  • Debit/credit card selection: Payers can now choose between debit and credit card when paying by card.
  • Gateway redirect handling: Improved handling of redirects from payment gateways for a smoother post-payment experience.

Email campaigns and automation with Mailchimp

We're excited to introduce native support for Mailchimp to help you stay connected with your customers.

  • Mailchimp integration: Connect your Mailchimp account to automatically sync contacts from Qualy.
  • Language-aware campaigns: Qualy supports Mailchimp campaigns in multiple languages.
  • Improved sender identity: Configure your default sender name and email for more consistent branding.

Most-used payment methods dashboard

Gain deeper insight into what your students prefer.

  • New dashboard widget: See the most-used payment methods per month.

Improvements

  • We've also improved the payment split and payout with more transaction and split details.
  • Added support for sending payment reminders and other student communications in multiple languages, all automatic.

Payments calendar view

Introducing a new calendar view for payments, making it easier to visualize and manage your payment schedules.

  • See upcoming payments: Helps you plan cash flow better. Including the owner, partner, and other information.
  • View due and paid payments: Quickly identify which payments are due and which have been paid.

Improvements

  • We’ve added a new insight view showing commissions grouped by quarter.

Document AI improvements for LOOs and invoices

We've upgraded our Document AI system to support more formats and extract data more accurately.

  • Smarter LOO extraction: Better course and fee detection from complex LOOs.
  • Invoice understanding: Automatically detect tax, total, and due date fields.
  • Improved language detection: Works better with multilingual documents.
  • New layout: The AI extraction page has a new layout, making it easier to review and edit extracted data.

Improvements

  • A small but useful change: you can now mark a full payment plan as "Paid" with a single click when creating it from a LOO. Especially useful for payments in the payment plan that are already paid.

Bulk actions for payments and documents

Handle more at once — now you can select and act on multiple payment splits at the same time.

  • Bulk mark as paid/unpaid: Quickly update the status of multiple payment splits.
  • One PDF to rule them all: Generate a single PDF for multiple payment splits, making it easier to share and manage documents.

Deeper WhatsApp integration

We’ve improved our WhatsApp messaging capabilities.

  • Better messages: The default message is now richer and more informative.
  • Language-aware messaging: Sends messages in the student's preferred language.
  • Track messages sent: See which messages were sent successfully.

Confirmation of Payee (CoP) now live

We’ve rolled out CoP checks for supported bank payments and payouts to help reduce fraud and increase acceptance rates.

  • Name verification: When the student is paying, their bank now will better verify and match the account.
  • Fraud detection: If a payout is attempted to an account that doesn't match the bank account's name, the payment will be blocked.

Klarna now supported

Klarna is now available as a payment option in Qualy.

  • Pay in 3, Pay Later: Let students choose how they want to pay.
  • Pay in installments: Klarna supports flexible payment plans.
  • Automatically tracked: All Klarna payments appear in your dashboard.

Create payment plans using Qualy AI

We're excited to introduce AI-enhanced payment planning with Qualy! Now, Qualy can automatically analyze PDF documents to identify courses, dates, and payment details. Here's what's new:

  • Automatic payment plans: Qualy creates a personalized payment plan for each course, based on your Letter of Offer (LOO).
  • Detailed payment items: Each plan includes due dates, descriptions, and amounts whenever possible.
  • Ready for your review: All plans are pre-generated for your review and easy editing.
  • Save LOO in the contact profile: The LOO is saved securely in contact profile for future reference.
  • Customizable splits: Choose whether Qualy should automatically split payments or let you manage this manually.

New ACH Direct Debit payment method

We're thrilled to introduce a new Direct Debit payment method: ACH Direct Debit. Now you can choose between ACH Direct Debit or PayTo, or give your contacts both options.

Improvements

  • Improved Direct Debit information screen: We've added a dedicated screen to view direct debit information, including:

    • Payments authorized
    • Type
    • Account
    • Validity date
    • Maximum amount

  • PDF Generation for DD agreements: Users can now generate Direct Debit (DD) agreements in PDF format for easy access and record-keeping.

  • Agreement cancellation: We've introduced the ability to cancel DD agreements directly from the portal.

Easy refunding for credit card transactions

Easily refund credit card transactions, directly from Qualy.

Improvements

  • Enhanced transactions screen: Now displays card name, number, and balidity date for new transactions, providing more detailed information.

  • Processing fee display: Transactions now show processing fees, if applicable, providing clarity on costs.

Availability and stock management

We're thrilled to introduce slot/seats management for services, enhancing control and availability. Here's what's new:

  • Customizable slots/seats: Customers can now define the number of slots/seats available for a service.

  • Real-time validation: Qualy automatically validates slot availability upon new order creation. If no slots/seats are available, the purchase process is halted.

  • Automated management: Qualy handles and deducts the remaining slots/seats with each purchase, ensuring accurate availability.

RTO Manager integration

We're excited to announce our new RTO Manager integration. Here's what's new:

Payment syncing:

  • Automatic syncing: Qualy fetches and syncs payments from RTO Manager every few hours, updating only changed or new payments.
  • Customizable sync settings: Customers can choose the sync range (future and past) to control data visibility.
  • Detailed payment sync: Qualy syncs payment details including due dates, amounts, and payment status (paid/partially paid).

Student syncing:

  • Dynamic student creation: Students are created in Qualy upon payment syncing.
  • Comprehensive student data: Qualy fetches student information, including name, email, profile picture, and USI.
  • Owner assignment: Students are assigned to the same "Owner" as in RTO Manager for seamless management.

Payment split and agency syncing:

  • Agency and commission management: Payment splits with agencies/commissions are synced back to Qualy.
  • Automatic agency creation: Agencies are created in Qualy if they don't exist during payment split creation.

Additional Syncing Features:

  • Comprehensive agency details: Qualy fetches legal names, contact details, addresses, ABN, and bank account information from RTO Manager.
  • Partnership updates: Weekly checks ensure partnership details are up-to-date in Qualy, including account manager assignments and primary/secondary country syncing.

Pay your partners even when the payment was received via another system

If you haven't received a payment from a contact yet or need to pay your partner without delay, PayTo allows you to pay them directly within Qualy.

How it works

  1. Navigate to Payouts: Access the split in Qualy where payment from the contact is still pending.
  2. Choose "Pay partner via Qualy": In the split details, utilize the PayTo feature to manually process payments to your partner.

Use cases

  • Urgent LOO Requirement: In situations where a student has made a credit card payment, and you need to generate the LOO immediately, you can use PayTo to transfer the money promptly.

  • Third-Party Payments: If your school has received payment from the student through a third-party system and wants to streamline commission payments, Qualy's PayTo feature provides a convenient solution.

Benefits

  • Efficiency: Settle payments swiftly and conveniently within Qualy.

  • Streamlined processes: Enhance collaboration and streamline financial transactions, especially in scenarios involving third-party payments.

Improvements

  • We revamped the payment split and payout page with a much better design
  • The payment split and payout page now shows only the actions available for that payment split

Monthly payment snapshot

Starting from December 2023, we have implemented an automated monthly email snapshot feature for all admin users of Qualy accounts. This enhancement aims to keep owners and managers informed about their Qualy account status, even if they don't interact with Qualy on a daily basis. This proactive communication is designed to empower them to champion, invest, and stay informed about the value delivery of Qualy.

Purpose

Owners and managers, although not necessarily engaging with Qualy daily, play a crucial role in the success of the platform. The monthly snapshot email serves as a convenient and informative tool to bridge the gap between Qualy statistics and real-world value and results.

Improvements

  • We also celebrate the holidays and NYE with a special logo (hover the mouse pointer over to dicover a surprise)
  • We improved the reports: now we have even more filters, and columns on many reports

WhatsApp Web integration

Introducing a new feature that enables you to conveniently send payment links using WhatsApp Web.

How it works

  1. Access WhatsApp Web: Open WhatsApp Web on your desktop browser.
  2. Select payment: Within Qualy, choose the payment you want to share.
  3. Share instantly: Click the "Send with WhatsApp Web" option to send the payment link directly through WhatsApp Web.

Improvements

  • We've also added a way for you to choose which fields are required when creating a coontact.
  • You can now filter contacts by partnership.
  • Many other improvements in how we reconcile, import, and manage payments.

Manage your users's permissions and access

We have introduced enhanced user permissions, refining access control to ensure more secure and tailored user experiences. Here's a breakdown of the new features:

User access levels

  • Super admin privileges: Super admins retain full access.
  • Limited access: Users without super admin status now have restricted access. Specific permissions are required for each feature.

Visual Indicators

  • Authorization padlock: In areas where users lack proper authorization, a small padlock icon will be displayed on the menu and various other locations.

Fine-grained access control

  • Payment and splits: Users can now opt to view only their own created payments and splits for a more personalized experience.
  • Contacts: Enhanced control over contact visibility, allowing users to see only contacts they own, contacts in their team, or all contacts.

Improvements

  • You can also now see which experimental features are active in your account.
  • We've improved the messages and how Qualy prevents and communicates potential mistakes when managing a payment.

Support for Ecommerce and Contact portal sales

Exciting news! Qualy now enables your customers to purchase specific services without the need to create be in your Qualy account yet. This enhancement includes the creation of a dedicated page displaying all services for non-logged-in contacts, guiding leads seamlessly through the checkout process.

How it works

Method 1:Leads choose their service from your catalog

  1. Access Public Link: Access the public link of your service catalog.
  2. Select product/service: Leads choose their desired service.
  3. Provide information: If there are custom fields set for public display, leads enter their personal information.
  4. Contact creation: A contact is automatically created.
  5. Checkout: Leads proceed to the payment page and complete the payment.

Method 2: Custom URL access

  1. Receive URL: Your client receives a specific URL from you.
  2. Click to buy: The lead clicks to purchase the service.
  3. Checkout: The lead follows steps similar to Method 1 to complete the transaction.

Benefits

  • Flexibility: You can choose which services to make publicly available for quick and easy selling.
  • Effortless checkout: Streamlined process for non-logged-in leads, guiding them through service selection, information input, contact creation, and payment.

Improvements

  • You can now also add splits of type "Keep percentage" with 100% in the percentage field.
  • Customize your email payment reminders with your own text and content.
  • Many visual improvements in the "Create a contact" window.

Payments and your own contact portal

We've improved how we display your payments and payment plan in the Contact Portal. Now if the contact has direct debit we will show them that too. But, in case they don't we make sure to let them know they could put all their payments on direct debit (as long as you have this payment optiona active in your account).

Seamless Xero integration for your payments and splits

Xero is a very popular accounting software in Australia. Say no more, we are now fully integrated with Xero. Every payment you have on Qualy is synced to Xero, your payment splits with your partners too. You can choose how you want Qualy to sync them (e.g. Tax Invoices, Bills, etc).

Qualy helps you get granular and automatic reports on Xero for your costs, receivables and more by sending all the information Xero needs. No intervention required from your end.

Easy and automatic payment plan creation

A lot of the time, your customers may be paying multiple payments instead of one. Qualy can help you create payment plan in many ways, and now we have one more. Tell Qualy how much you want as deposit, how frequent are the payments, and the total amount. Qualy will create the payments and split with your partners automatically.

Add discounts to your payments

You can now add discounts to your payments. Just like any other payment item, add discounts by making the amount negative. Qualy understands that this amount is a discount, and will know how to handle this specific, but popular case. When you add a discount, you can't add splits to the discount.

Improvements

  • Our Import tool is capable of importing your payments with a Supplier.
  • Fixed a small bug that affected splits when you had a payment item with no amount.

Welcome!

This is our product update page. You have an always up-to-date timeline of features and improvements we are making across Qualy products.